Privacy Notice
Your privacy matters to us at Pixel Forest Lane
Information We Collect
When you reach out for corporate floral arrangements or gift services, we gather information you supply willingly. This includes your full name, company name, email, phone, delivery addresses, and particular specifications for your floral needs. We also collect payment details when placing orders, though transactions are securely handled by our payment partners.
For corporate clients, we may obtain extra business data like company registration information, preferred delivery timelines, and budget constraints. This enables us to offer customized service aligned with your business goals.
Our site automatically gathers certain technical details when you visit. This includes your IP address, browser type, device details, and how you move around our site. We use this information to enhance site performance and to understand how clients discover our services.
How We Use Your Information
We primarily use your information to fulfill flower orders and deliver top-notch customer service. This covers processing orders, coordinating deliveries, crafting custom arrangements per your specifications, and communicating about your service needs.
We also use data to enhance our services and website experience. This helps us identify which corporate floral offerings are most valuable to clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Pixel Forest Lane respects your privacy and does not sell your personal information to third parties. We share information only when necessary to deliver our services or when legally required.
We may disclose essential information to trusted service partners aiding our operations. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your data and use it only for the services they perform for us.
We may disclose information if required by law, a court order, or a government request. We may also share information to safeguard our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the safeguarding of your personal data with priority and deploy suitable technical and administrative controls to shield it. This includes secure data storage, encrypted transmissions, and restricted access to personal data within our company.
Secure Storage
We store personal data in secure systems with access controls and ongoing security monitoring.
Encryption
We encrypt sensitive data in transit to protect information as it moves between your browser and our services.
Limited Access
Access to customer data is limited to staff who require it to perform services.
Although we employ robust security measures, no internet transmission method is ever completely secure. We continually refine our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may be entitled to access, amend, delete, or limit how your personal information is used.
To exercise these rights, contact us using the details at the bottom of this policy. We will respond within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: about three years after last service contact
- Payment transaction records: around seven years for tax and accounting requirements
- Website analytics data: about two years for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or around two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors interact with our site. Cookies enable us to remember your preferences and assess site performance.
You can adjust cookie preferences in your browser. However, turning off certain cookies may affect how the site functions. For detailed information about how we handle cookies, please consult our Cookie Policy.
Third-Party Links
Our site might include links to third-party websites or services. This privacy policy covers only Pixel Forest Lane and our site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect shifts in our procedures, offerings, or legal obligations. When important changes happen, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to check this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have inquiries about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
Pixel Forest Lane Privacy Team
Floral Street, London
London, United Kingdom WC2N 5DU
Email: info@pixelforestlane.bond
Phone: +44 20 7946 0999
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.